Free Republic

CitiFinancial said Tuesday it will close 330 branches in the U.S., including three in Missouri and eight in Illinois. Baltimore-based CitiFinancial, the consumer finance arm of Citigroup (NYSE: C), was not immediately disclosing which branches it will shutter, spokeswoman Shannon Bell said. As part of a reorganization plan, CitiFinancial is separating its U.S. business full-service branch and servicing segments, and will convert 182 of its full-service U.S. branches into servicing centers. CitiFinancial also said it would rename its business after the reorganization and by the end of the year. Full-service branches will continue to focus on loan originations and servicing...

Outsourcing at work... My mortgage was recently purchased by Citifinancial and the so-called "Customer Service" is in India. (These were once our jobs!) After 3 attempts and many phone calls (which were dropped twice) to get a fax to the correct person through the broken-english speaking customer service line, I finally gave up. I was attempting to change the due date of my EZ Pay (Ha!) loan payment and finally gave it up. Do not do anything with Citifinancial if you have a choice! I spent the afternoon trying to find a real BOSS to complain to and apparently there...