Outsourcing to India

[Way To The Right of Rush]

Outsourcing at work... My mortgage was recently purchased by Citifinancial and the so-called "Customer Service" is in India. (These were once our jobs!) After 3 attempts and many phone calls (which were dropped twice) to get a fax to the correct person through the broken-english speaking customer service line, I finally gave up. I was attempting to change the due date of my EZ Pay (Ha!) loan payment and finally gave it up. Do not do anything with Citifinancial if you have a choice! I spent the afternoon trying to find a real BOSS to complain to and apparently there is nobody in charge. SICK OF OUTSOURCING!!

[Bikers4Bush]

You'll get the same thing if you call the technical support line for Dell computers.

What should take you 2 minutes to resolve will take 45 0r 50.

[nascartex]

I wouldn't blame India, but rather the American companies who are sending jobs there. To put it simple, its a global economy and companies are looking for wherever they can save a buck or two. If Apu can do your job for half your salary, then heck yeah, the companies will outsource. Its all about the almighty buck.

[KC_Conspirator]

Ahh, welcome to the world of oursourcing where the word "quality" is never mentioned by supporters! I had to call Hewlett-Patel on printer question a couple of months ago. I spent over half an hour with 3 different Indians before my call got routed stateside for a final answer and solution.

[Arjun]

Lets not blame anyone. Fact is American companies need to compete with companies all around the world and are desperate to cut cost. If a european/japanese company can cut costs by outsourcing then the american company should have the right to do so or else we are handicapping the american company.
Outsourcing specific jobs like call centre is a relatively new operation and so obviously it will take time for people in India or wherever to be able to acquire skills in dealing with customers in a foreign (to them) country.

Its wrong to assume any job is *OUR* job.. Nothing is permanent. An American has no more moral right to a certain job than anyone else. If we want to preach free trade around the world then we better be able to practice it ourselves.

[RushCrush]

HEINZ JAPAN LTD - Tokyo, Japan
HEINZ-UFE LTD. - Guangzhou, People's Republic of China
HEINZ COSCO - Qingdao, People's Republic of China
HEINZ KOREA LTD. - Inchon, South Korea
HEINZ WIN CHANCE LTD. - Bangkok, Thailand
HEINZ INDIA PRIVATE LIMITED - Mumbai, India
PT HEINZ ABC INDONESIA - Jakarta, Indonesia
PT HEINZ SUPRAMA - Surabaya, Indonesia
HEINZ UFC PHILIPPINES - Manila, the Philippines
HEINZ HONG KONG LIMITED - Wanchai, Hong Kong
H. J. HEINZ (Botswana) (Proprietary) LTD. - Gaborone, Botswana
KGALAGADI SOAP INDUSTRIES (Pty) LTD. - Gaborone, Botswana
REFINED OIL PRODUCTS (Pty) LTD. - Gaborone, Botswana
OLIVINE INDUSTRIES (Private) LIMITED - Harare, Zimbabwe
CHEGUTU CANNERS (Pvt) LTD. - Chegutu, Zimbabwe
HEINZ SOUTH AFRICA (PTY) LTD. - Johannesburg, South Africa
HEINZ WELLINGTON'S (PTY) LTD. - Wellington, South Africa
HEINZ EUROPE - Hayes, Middlesex, England
H. J. HEINZ COMPANY LIMITED - Hayes Park, Hayes, Middlesex, England
H. J. HEINZ COMPANY LIMITED - Rovereto, Italy
H. J. HEINZ COMPANY LIMITED - Telford, England
JOHN WEST FOODS LIMITED - Liverpool, England
H. J. HEINZ FROZEN & CHILLED FOODS LIMITED - Hayes, Middlesex, England
H. J. HEINZ COMPANY (IRELAND) LIMITED - Dublin, Ireland
H.J. HEINZ COMPANY OF CANADA LTD - North York, Ontario, Canada
OMSTEAD FOODS LIMITED - Wheatley, Ontario, Canada
ALIMENTOS HEINZ C.A. - Caracas, Venezuela
DISTRIBUIDORA BANQUETE, S.A. - San Jose, Costa Rica
HEINZ ITALIA S.r.l. - Milan, Italy
FATTORIA SCALDASOLE, S.p.a. - Monguzzo, Italy
COPAIS FOOD AND BEVERAGE COMPANY, S.A. - Athens, Greece
HEINZ POLSKA Sp. Z.O.O. - Warsaw, Poland
PUDLISZKI S.A. - Pudliszki, Poland
WODZISLAW, S.A. - Wodzislaw, Poland
ETS. PAULET S.A. - Douarnenez, France
H. J. HEINZ FROZEN S.A.R.L. - Paris, France
HEINZ IBERICA S.A. - Madrid, Spain
IDAL (Industrias de Alimentacã, Lda.) - Lisbon, Portugal
MIEDZYCHOD S.A. - Miedzychod, Poland
HEINZ C.I.S. - Moscow, Russia
HEINZ GEORGIEVSK - Georgievsk, Russia
CAIRO FOOD INDUSTRIES SAE - Cairo, Egypt
HEINZ REMEDIA LIMITED - Tel Aviv, Israel
STAR-KIST FOOD DÃ,'OR LIMITED - Haifa, Israel
H. J. HEINZ GMBH - Dò ó¥ldorf, Germany
SONNEN BASSERMANN - Seesen, Germany
KONINKLIJKE DE RUIJTER BV - The Netherlands
HAK BV - The Netherlands
FOODMARK - The Netherlands
HONIG MERKARTIKELEN BV - The Netherlands
DRUKKERIJ DE GROENBOER - The Netherlands
H. J. HEINZ B.V . - Elst, The Netherlands
H. J. HEINZ BELGIUM S.A. - Brussels, Belgium
SERV-A-PORTION - Turnhout, Belgium
Arimpex Industrie Alimentari S.R.L. - Rovereto, Italy
Comexo S.A. - Chateaurenard, France
HEINZ EUROPE - UK and IRELAND - Factories: Chorley, Fakenham, Grimsby, Kendal, Kitt Green, Leaminton, Luton, Okehampton, Telford, Westwick