My gawd. I don't know how much longer I can take this. Every customer service representative has a heavy, barely discernable foreign accent. Equally irritating is their inability to vary from their script(s). They, theoretically: "I am going to send you a text message where you can change your appointment time." They, actually: I am going to send you a text message where you can change your appointment time, However, if you change your appointment time after the appointment, then you cannot change your appointment time, and if you need to change your appointment time, make sure you do so...