Posted on 07/03/2023 11:00:47 AM PDT by Attention Surplus Disorder
My gawd. I don't know how much longer I can take this. Every customer service representative has a heavy, barely discernable foreign accent.
Equally irritating is their inability to vary from their script(s).
They, theoretically: "I am going to send you a text message where you can change your appointment time."
They, actually: I am going to send you a text message where you can change your appointment time, However, if you change your appointment time after the appointment, then you cannot change your appointment time, and if you need to change your appointment time, make sure you do so before the appointment, unless It is after the appointment time, in which case We will not be able to change your appointment time to a time Before your appointment.
(Excerpt) Read more at troutackwards.com ...
speaking ad nauseum with english-challenged customer service reps would add to GDP.
However, doing so still detracts, tremendously, from productivity.
They won’t measure the lost customers from people who give up, hang up, escalate to a supervisor at a higher level of pay or just take their business elsewhere.
Yes. I do hate automated telephone “trees’. Having soulless computer voices tell me to push “1” for this and “2” for that can be painful. I always wish that I could somehow speak to a real, live human being. And then, of course, it happens and I find myself speaking with someone — a real, live person — in Mexico or India whom I cannot understand, and then I think, “Couldn’t they just automate this? Why isn’t this an AI job?”
Well, try to look at it this way they are all named Abu Patel......makes it easier when you launch a beligerant tirade!
Those CS reps obviously graduated from journalism school.
"Patel? **** you. ****ing Shiva handed this guy a million dollars, said "Sign the deal!" he wouldn't sign. And the god Vishnu too."
Many years ago, I worked for Lillian Vernon. A big part of her sales were personalized items.
Vernon sold the company . The suits that bought the place fired the overnight crew, that consisted of 8-10 ladies that worked 12-8 to handle calls from the west coast and overseas. these were long time employees that they canned.
The suits , in their wisdom, hired this out to Pakistan of all places. Ahmed and Abdul were trying to get the personalization correct. They failed, miserably.
The suits fired the Pakis and begged people to work the 12-8 . Few took the position. The suits sold it soon afterwards. Not long after that the company closed.
This may seem rude, but I right out ask what country they are in.
Then I ask to be connected in the US of A.
If they can’t, then I ask them to connect me with someone that speaks English.
No GDP lost. The companies pay these people like $2/hour. Lower quality customer service definitely.
I just ask right away for someone who speaks English. When they start blathering, I just keep repeating myself. AI is more intelligent than most Indians.
I do the same. I refuse to waste my time with them.
I like that
Is there usually someone they can connect you to who does speak English?
I’m looking forward to the Chat GPT powered customer service representatives that may or may not be telling you accurate information. At least it will sound plausible.
I used to enjoy listening to Hubby discuss internet failings/blackouts with our internet provider. They’d eventually tell him to contact our computer manufacturer. He’d tell them, “You’re talking to him. Stop reading from your script and connect me to someone who actually knows how this works.” He built all our computers, was versed in troubleshooting and the script readers were clueless.
Speaking with an English one costs a lot more.
Most customer service calls are “user error” calls. No sense dropping a ton of money on them.
Wait a minute, it’s not all benefits and no costs?
If you really want to throw a phone into a window, hire Amerigas! Their customer service is the worst, second only to the now defunct Sears credit department. They route all calls to the Philippines, where I needed to implore my USA born half-filapina wife to torture them. Lawsuit still forthcoming!
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