Posted on 07/03/2023 11:00:47 AM PDT by Attention Surplus Disorder
One of my favorites was when my daughter had her car insurance cut off by GEICO. It was their error. She asked me to call because I can be more of a jerk.
The rep actually suggested I use another insurer.
My daughter called another agent and was told there would be a $1000 fee for lapsing her insurance.
I called GEICO back. Got a supervisor who gave me the same stupid advice.
“I need the name and phone number of your boss’s boss.”
“Sir, I’ll give him a message”
“Nope. I need his name and phone number. Now.”
I eventually got it. Director of something or another.
I said “you have two choices. Insure my daughter today or fed ex me $1000 today. I’m happy with either.
He was furious at his people.
My daughter was insured that day.
This morning C-SPAN had a program about George Washington, from Mount Vernon, and one of the speakers was an Italian scholar who has written a book about Washington. His English was so good you would have thought it was his native language.
(The program had been shown before.)
Geico is the worst. They find “witnesses” that the police never questioned to get out of paying claims. They’re the only company that I’ve never used.
Que?
Most sellers have missed the fact that consumers can be very savvy and can be well-informed. Unfortunately, all are reduced to being read a script like a 5 year-old child. The CS reps that have never used the product or service and read the script ad-nauseum is insulting, inefficient, etc.
yup, I agree with comments about horrible experiences with customer service by phone.
Today I dealt with my local post office and the woman had an accent, mumbly and talked so fast I kept telling her repeatedly I couldn’t understand her, please slow down, etc.
she just kept at it. Unreal, she gives no consideration that she is not in her native country but in USA. does whatever she wants AA hire for sure. No way should she be at the service desk.
Customer service with people who barely speak English is just as bad.
My Orthopedic Surgeon retired early and left the business to four other surgeons. They were so backed up I went to another office that was in a busier area. I really injured my back, as in the worst I have ever had and the pain was beyond awful. I didn’t know specialty surgeons had Physician Assistants and the one I got was from India and could barely speak English and I could hardly understand him. I knew I needed an MRI and a shot and related to him I had this injury before but not as bad and the shot had made it better.
He ignored me, gave me an x-ray and some pain killer like Tylenol plus a weak muscle relaxer, neither of which touched the excruciating pain. They then wouldn’t let me pick a Physical Therapist and told me I had to drive the 20 miles into traffic to them and that they would not send a referral to Tricare.
I dropped them and found a way to do my own PT and after three months I was OK. That worthless foreigner was not even a doctor and was a terrible PA.
“Every customer service representative has a heavy, barely discernable foreign accent.”
If the CSR’s accent is “barely discernible,” then what’s the big deal?
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