One of my favorites was when my daughter had her car insurance cut off by GEICO. It was their error. She asked me to call because I can be more of a jerk.
The rep actually suggested I use another insurer.
My daughter called another agent and was told there would be a $1000 fee for lapsing her insurance.
I called GEICO back. Got a supervisor who gave me the same stupid advice.
“I need the name and phone number of your boss’s boss.”
“Sir, I’ll give him a message”
“Nope. I need his name and phone number. Now.”
I eventually got it. Director of something or another.
I said “you have two choices. Insure my daughter today or fed ex me $1000 today. I’m happy with either.
He was furious at his people.
My daughter was insured that day.
Geico is the worst. They find “witnesses” that the police never questioned to get out of paying claims. They’re the only company that I’ve never used.