Free Republic

Since I began radio broadcasting 27 years ago, I have tried to come up with ideas for New Year's resolutions for myself and my listeners. Virtually each time, I have advocated one resolution in particular: For every couple of letters of complaint or oral complaints we communicate about someone or about some company, we should write a letter or make a call to commend someone or some company. Did you complain about an airline or about a flight attendant in the past year? No problem. But if you have never cited an airline or a flight attendant for stellar performance,...