Free Republic

Un-authorized programming must come to an end. To argue that "it can't be done" or "it's not cost-effective" is to concede either (a) incompetence, or (b) indifference, or (c) dis-honesty Suggested reading: GEEKONOMICS, David Rice

<p>Getting transferred from one automated message to another while stuck in a company's convoluted telephone system is enough to make even the most unflappable individual's blood boil.</p> <p>A solution that may prevent violence against handsets comes in the form of a new software program designed to detect callers' frustration and transfer them to a human operator.</p>