911 dispatcher fired after allegedly hanging up on store employee during Buffalo shooting call The dispatcher shouted at an assistant office manager at Tops Friendly Market, asked why she was whispering and hung up, the employee said. The 911 dispatcher accused of hanging up on an employee calling for help during the supermarket shooting that killed 10 Black people in Buffalo, New York, last month has been fired, officials said. The assistant office manager at Tops Friendly Market called 911 when a white gunman, 18, stormed the store on May 14 and opened fire.