Free Republic

The use of lie detectors has led to a quarter of Admiral policyholders withdrawing claims that their vehicle has been stolen. The company began testing Digilog's voice risk analysis software earlier this year but have extended the pilot after it also revealed one fifth of all motor claims are exaggerated, fail to disclose material information, or are fradulent. Brownsword, the outsourcing company running the system for Admiral, said that policyholders who telephone are immediately told that the conversation is recorded and that information will be analysed. The claims handler will ask general questions for a few minutes, such as the...