Conflicts inside and outside the workplace aren't new, but there is an effort in Madison to use forgiveness to build harmony in the business environment. Madison's International Forgiveness Institute, a private, nonprofit organization founded in 1994, was established as an outgrowth of the social science research done at UW-Madison by Robert Enright and his colleagues. He is vice president of IFI, 1127 University Ave., and he also is a professor in the department of educational psychology at UW-Madison. IFI is expanding its focus to promote the concept of forgiveness in the workplace."The forgiveness business model evolved slowly, with original ideas...