Veterans' calls to VA suicide hotline went into voicemail or put on hold SYRACUSE, N.Y. -- Some veterans' calls to the VA's suicide prevention hotline in Canandaigua went into voicemail or were put on hold, according to an investigation. The Department of Veterans Affairs Office of Inspector General found more than 20 calls were routed to voicemail at a backup call center where staffers were unaware of the voicemail system and did not return the calls. The Veterans Crisis Line, operated by the Canandaigua VA Medical Center, has answered more than 1.86 million calls since it was started in 2007...