Claire Roberts had tried plastic surgery: two nose jobs, plus a surgical procedure in which her jawbone was shaved down to create a softer contour. But nothing really worked. A transsexual who decided late in life to transition to female gender, Roberts went to San Francisco plastic surgeon Douglas Ousterhout last fall and requested a new face. She wanted to "pass," which in her case meant altering a Governator jaw, a large nose and a low, protruding brow line that "made me feel about as feminine as one of the females in 'Planet of the Apes.'