Schulman decided to book a last-minute private charter for $18,000. The charter successfully delivered her to Florida, where she got confirmation that her son was among the dead. But when a bill arrived in the mail a few weeks later, Schulman was dealt another blow: The charter company, Talon Air, had been unable to find someone to charter it back to New York and had therefore charged her another $18,000. “I had no idea what the charge was at the time. It really didn’t matter what the charge was,” Schulman said in an interview with CNN. “I was convinced in...