THE SOCIAL LIFE OF PAPER by MALCOLM GLADWELL Looking for method in the mess. Issue of 2002-03-25Posted 2002-03-18 On a busy day, a typical air-traffic controller might be in charge of as many as twenty-five airplanes at a time—some ascending, some descending, each at a different altitude and travelling at a different speed. He peers at a large, monochromatic radar console, tracking the movement of tiny tagged blips moving slowly across the screen. He talks to the sector where a plane is headed, and talks to the pilots passing through his sector, and talks to the other controllers about...