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  • Vonage 911 Caller Put On Hold While House Burns Down

    03/23/2006 12:57:26 PM PST · by mathprof · 124 replies · 2,518+ views
    Consumer Affairs ^ | March 22, 2006
    A Minnesota homeowner charges VoIP provider Vonage put him on hold when he called 911 to report his house was on fire. The home was a total loss. Loren Velthamp of Chanhassen, Minnesota, said he grabbed the phone and called 911 when he realized a fire has started in his home. "I called 911 using Vonage broadband and they put us on hold," Velthamp told KSTP-TV in Minneapolis. “Unbelievable… your house is burning down, and you're put on hold by Vonage.” Fire department officials say that by the time fire crews arrived on the scene, the fire had become a...