Engineers who design computerized products and services seem to have an almost fanatical determination to avoid using plain English. It is understandable when complicated processes require complicated operations. But when the very simplest things are designed with needless complications or murky instructions, that is something else. For example, like all sorts of other devices, computers and computerized products and services have to be turned on and off. And everybody knows what the words "on" and "off" mean. But how often have you seen a computer or a computerized product or service that used the words "on" or "off"? These simple...