In case I'm not contrarian enough, here goes: Karen is a hero. Karen wants to speak to the manager. That's what defines Karen. She doesn't want to berate some poor clerk at the register; she knows that poor 17-year-old kid has no authority. She's not going to swipe something because she feels self-justified in doing so. She's not going to get revenge by taking a crap on the heater in the bathroom. She feels, rightly or wrongly, that she has been screwed over and she demands that she be treated as a human being by a human being who is...
