Very recently my Office 2013 software generates a message stating my software has not been activated and features have been disabled. I have been a marginally happy PAYING Office customer for YEARS/ I have NO idea what my MS account log in is. I *NEVER* contact them. I logged in to MS to get the issue resolved and they wanted to charge me $42 to fix the problem!!! HOW do I get this fixed without paying ransom to MS?