As long as college students are considered entitled customers, their complaints about their professors will be taken seriously by administrators. That’s because happy students boost college applications, affect the closely-watched U.S. News & World Report annual rankings, and are part of the corporatization of higher education. The latest example involves Maitland Jones Jr. and his organic chemistry course at NYU. When 82 of the professor’s 350 students signed a petition charging that his course was too hard, the deans terminated his contract and allowed students to withdraw from the class retroactively. This highly unusual step ignited an equal and opposite...