THE END OF ROBOTS, MORE OR LESS: I have been thinking a lot about this lately. Everywhere I go service is utterly horrible, even with companies once known for service. 1) people don't listen. No matter how clearly you state an order, explain your need, people don't listen. I'm not just talking about fast-food---it's everywhere. I spent hours with a saleswoman for a new home we were building. I stated again and again, "We have plenty of money for a down payment, but my monthly payment CANNOT be more than $X". Again and again she would mindlessly print out a...