Free Republic

The NHS should move more call centres and offices to India if it wants to beat the spending cuts, a key government health adviser has claimed. John Neilson, managing director of NHS Shared Business Services, said millions of pounds could be saved by outsourcing health administration overseas. He said Indian workers were so good that the only hurdle to such a plan would be British patients' unwillingness to book appointments with foreign operators. (Snip) Call centres in India already handle invoices and other administration for some trusts at a fraction of what it would cost in the UK.