All the shopper wanted was to buy a laptop. Instead, a routine trip to a Best Buy turned into a bizarre confrontation over gender, pronouns and whether a customer should be compelled to address a biological male employee as “ma’am.” Video of the encounter shows the Best Buy employee, who presented with a distinctly masculine appearance, objecting after the customer referred to the employee as “sir.” The employee insisted on being addressed as “ma’am.” The customer wasn't having it. His position was straightforward: the person standing in front of him appeared to be a man, and he wasn't going to...