<p>So begins the typical conversation about an annoying gremlin that has been irritating the New York City Police Department Firearms and Tactics Section (FTS) and Glock, Inc. for approximately six years. When NYPD began experiencing a specific type of malfunction, apparently endemic to the Glock Model 19 service weapon, sometime in 1996, the FTS coined the term "Phase Three" to identify this particular non-reducible stoppage, described as basically a jam where a fired casing is partially extracted, the case rim still solidly lodged under the extractor with the mouth of the casing firmly wedged against the barrel hood. The casing is not vertical in position as in a stovepipe malfunction, but rather horizontal, exactly on the same plane as would be a cartridge loaded in the chamber but higher.</p>