The Morning Call to outsource its customer serviceThirty employees will lose their jobs in cost-cutting measure.By Kurt Blumenau Of The Morning Call The Morning Call will outsource its customer service call center later this year as part of a companywide cost-cutting effort by its corporate parent, Tribune Co. of Chicago. Starting in mid-December, customer service calls to the Lehigh Valley's largest newspaper will be answered by a call center in the Philippines owned by APAC Customer Services of Deerfield, Ill. Tribune's largest paper, the Los Angeles Times, has already switched: It has used APAC for customer service calls since 1998,...
