In the video, the former employee of a Starbucks coffee shop in Beresford House in Southampton berated a customer, refused service, and hurled accusations that the patron was transphobic after being offended by a misgendering. The incident took place at a Starbucks licensee location in April. Those stores are partially owned by an individual who has invested in the coffee giant's business and represent more than 50% of the Starbucks International portfolio. "Don't ever call me transphobic. EVER!" the customer said. "[sic] called me a her… You're being transphobic, Karen. Now get out," the former employee yelled.