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Dell CEO says he’s ‘retiring’ hybrid work, claiming that email exchanges waste time: ‘For all the technology in the world, nothing is faster than the speed of human interaction’
MSN.com ^ | January 31, 2025 | Chloe Berger, Fortune

Posted on 02/01/2025 5:59:24 AM PST by Tolerance Sucks Rocks

Dell workers are being called back to the office full-time. The company’s CEO, Michael Dell, wrote that they are “retiring hybrid policy,” starting March 3rd for all employees that live near the office—according to a memo as obtained by Business Insider.

The email, sent Friday morning, lauds in-person human collaboration as the most efficient form of working, an interesting argument for a tech company. “What we're finding is that for all the technology in the world, nothing is faster than the speed of human interaction,” wrote Dell, claiming that a “thirty second conversation can replace an email back-and-forth that goes on for hours or even days.”

Adding that other teams such as sales, manufacturing, and engineers, are already in person , Dell adds that they’d like to see that attendance and the “same sense of urgency and drive everywhere.” He asks employees to hold questions as the company is “still working through details,” but claims he wanted to share the news earlier so workers “have time to process and plan.”

The door isn’t fully shut for remote work though, as Dell notes that the company “remains committed to flexibility,” and tells employees to work with their bosses to meet their needs. Those who are “remote and live a long distance from a Dell office,” will stay remote.

“We continually evolve our business so we're set up to deliver the best innovation, value and service to our customers and partners,” a Dell Technologies spokesperson told Fortune in a written statement. “That includes more in-person connections to drive market leadership.”

(Excerpt) Read more at msn.com ...


TOPICS: Business/Economy; Chit/Chat; Computers/Internet; Miscellaneous; Society
KEYWORDS: dell; michaeldell; rto; techworkers; wfh
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The dominoes keep falling.

The office is here to stay.

1 posted on 02/01/2025 5:59:24 AM PST by Tolerance Sucks Rocks
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To: Tolerance Sucks Rocks

Teams provides the means for instant and real time human interaction even though the participants are down the hall or on different continents in different time zones


2 posted on 02/01/2025 6:02:43 AM PST by bert ( (KE. NP. +12) Where is ZORRO when California so desperately needs him?)
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To: Tolerance Sucks Rocks

So he’ll also be ending all emails between associates as well then? In person meetings for every single thing, just like the good old days? Right Michael?


3 posted on 02/01/2025 6:03:41 AM PST by Frank Drebin (And don't ever let me catch you guys in America!)
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To: Tolerance Sucks Rocks

Also a recently-minted ‘acceptable’ way to downsize a work force.

Claiming a time saving with ‘direct interaction’ doesn’t recognize all the same OLD factors of meeting scheduling that apply.

If Mr Dell CEO is only using email to communicate with his team(s), then he’s not the right guy for the job.


4 posted on 02/01/2025 6:04:21 AM PST by larrytown (A Cadet will not lie, cheat, steal, or tolerate those who do. Then they graduate...)
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To: Tolerance Sucks Rocks

Agree....We have a No Need To Respond....nntr...memo in our family emails...They can indeed go on and on....


5 posted on 02/01/2025 6:04:45 AM PST by Sacajaweau
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To: Tolerance Sucks Rocks

From the article:

“Those who are “remote and live a long distance from a Dell office,” will stay remote.”

That statement is going to be a major hassle for bosses trying to determine the definition of “long distance”.


6 posted on 02/01/2025 6:05:51 AM PST by suthener ( I do not like living under our homosexual, ghetto, feminist government.)
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To: Tolerance Sucks Rocks

“What we’re finding is that for all the technology in the world, nothing is faster than the speed of human interaction,” wrote Dell, claiming that a “thirty second conversation can replace an email back-and-forth that goes on for hours or even days.”


I fully agree. Also, face to face conversation stops the people, who have a propensity to hit ‘reply to all’, when they send an email.


7 posted on 02/01/2025 6:07:14 AM PST by Presbyterian Reporter
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To: Presbyterian Reporter

It has been shown that face-to-face communication is the most efficient and effective way to communicate.


8 posted on 02/01/2025 6:14:05 AM PST by sauropod (Make sure Satan has to climb over a lot of Scripture to get to you. John MacArthur Ne supra crepidam)
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To: suthener

It’s like there’s an event horizon associated with the Dell CEO’s supermassive black hole.

Those within it can’t escape.

Those outside it can retain self-determination.

Things are getting WEI-R-D!


9 posted on 02/01/2025 6:15:24 AM PST by one guy in new jersey
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To: sauropod

I don’t know. I’ve been in many hour-long meetings that could have been covered in a 30 second email.


10 posted on 02/01/2025 6:16:04 AM PST by gitmo (If your theology doesn’t become your biography, what good is it?)
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To: Tolerance Sucks Rocks

Some white collar employees think they’re better than the rest of us. I don’t believe for a second they get more done at home.


11 posted on 02/01/2025 6:17:06 AM PST by roving (Deplorable MAGA Garbage )
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To: Tolerance Sucks Rocks
I have been watching this idiocy unfold for almost five years now.

Add Michael Dell to the growing list of CEOs whose credibility as a business leader has been completely destroyed.

”What we're finding is that for all the technology in the world, nothing is faster than the speed of human interaction,” wrote Dell, claiming that a “thirty second conversation can replace an email back-and-forth that goes on for hours or even days.”

You should have said this loud and clear in March 2020. Instead, you were fully complicit in an outrageous and abusive overreach of power when you allowed some government bureaucrat @sshole to designate these employees as ”non-essential” and forced them to work from home in the first place.

12 posted on 02/01/2025 6:30:01 AM PST by Alberta's Child ("Well, maybe I'm a little rough around the edges; inside a little hollow.” -- Tom Petty, “Rebels”)
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To: Tolerance Sucks Rocks
I currently work exclusively from home, but have also done regular office, hybrid and remote field work. They all have pluses and minuses. It's really up to the employer to determine what best serves the needs of the business, and sometimes that entails accommodating exceptionally talented people.

One obvious downside on the rigid insistence of an office only organization is that you automatically restrict yourself to a talent pool in a limited geographic area and those willing to relocate. May not be an issue for some types of businesses, but can put others at a serious disadvantage.

13 posted on 02/01/2025 6:32:10 AM PST by Joe 6-pack
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To: gitmo

See Buzz: face-to-face contact and the urban economy
Michael Storper, Anthony J. Venables


14 posted on 02/01/2025 6:36:53 AM PST by sauropod (Make sure Satan has to climb over a lot of Scripture to get to you. John MacArthur Ne supra crepidam)
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To: Tolerance Sucks Rocks

I have the advantage of not having to work, just for clarification.

We have a ticketing system. Too often, people write cryptic requests because “we already talked about this” but they didn’t talk to the person working on the request. This is a constant complaint. Also, a functional person will know a problem is coming but only react when it happens, often demanding solutions that take large amount of time that I don’t have because I am part-time.
None of this would be solved by being in the office. It would be solved by using proper communication.


15 posted on 02/01/2025 6:38:40 AM PST by AppyPappy (If Hitler were alive today and criticized Trump, would he still be Hitler?)
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To: Tolerance Sucks Rocks

He is right but the solution is a mix of technology and in-person. The solution definitely is NOT to go back to endless in person meetings, which are the biggest waste of time in the history of office work.


16 posted on 02/01/2025 6:39:35 AM PST by Opinionated Blowhard (When the people find that they can vote themselves money, that will herald the end of the republic.)
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To: Presbyterian Reporter

I maintain a “Legendary Emails” folder, which contains a subfolder for “Reply All” greatest hits.

It is cathartic to re-read every now and then. Most of the senders have PhDs.

On the other hand, face to face conversation also encourages them to interrupt every time a question pops in their mind. As they open my door and ask if I’m busy (”No, I am paid to close my door and just sit here!”), I’m often thinking, “Could you have not just sent a SHORT email with the question? I could then answer when I’m available.” They never see the 15 other people who try to do this throughout the day.

But it is true, answering the email often doesn’t capture tone or other contextual cues. Follow up questions are met with more emails instead of immediate, in-person responses.


17 posted on 02/01/2025 6:39:45 AM PST by Señor Presidente (Tyranny deserves insurrection)
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To: Frank Drebin

Evan before COVID when I was working in an office, we met by computer, and in-person meetings were declining..


18 posted on 02/01/2025 6:43:44 AM PST by Socon-Econ (adi)
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To: Tolerance Sucks Rocks
This might be a good time to go back to token ring networking as well.

If I was a Dell employee I think I'd show up my first day in a horse and buggy.

And, email is a fine means of communication for a good percentage of work-related communication.

In the case of a company that produces physical hardware, however, a stronger case can be made.

19 posted on 02/01/2025 6:43:49 AM PST by The Duke (Not without incident.)
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To: Tolerance Sucks Rocks

If you work remotely, your job can generally be done in Ukraine for about a 1/10th the cost.

I have a neighbor that manages teams around the world.


20 posted on 02/01/2025 6:44:07 AM PST by Brian Griffin
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