Posted on 09/08/2023 5:21:06 AM PDT by 4Runner
Item ordered on August 31 as of this morning has not yet shipped. This is an item sold and stocked by Amazon, it does not involve a third-party vendor. I tried to cancel the order this morning online. Received an email stating the following verbatim:
"Unfortunately, we weren’t able to cancel the items you requested and these items will soon be shipped. We apologize for the inconvenience."
What? What does "soon be shipped" have to do with it? That's the same as saying the order hasn't been shipped. In other words, you just can't cancel. In the past Amazon said the reason why a purchase cannot be cancelled is because it had ALREADY been shipped. That doesn't work anymore. They've refined it.
I'm cancelling because I found the item in a local store and can purchase it today as it is needed for a job I am doing now and receipt of the item through Amazon will take another five days.
Why it takes Amazon thirteen days to get me an item it already has in its warehouse is beyond sanity. I hate this company so damned much I can't stand it.
I called customer service and a third world agent told me he would have to request the cancellation manually and it would take 48 hours to go through. I could not get an explanation from him as to why he felt it necessary to give me that piece of information.
This company is out of control they do nothing for the little guy. It's all about the money. This is NOT the Amazon I used to deal with for years. They were always accommodating, but now that everything is AI their customer service has turned to merde.
Over the past six months I have spent over Eight Thousand Dollars in Amazon purchases but no more for me. I am done.
I have been finding reliable alternative online suppliers who are prompt in shipment and appreciative of my business and am increasingly weaning away from this obstructive, controlling, arrogant, unresponsive behemoth.
Caveat Emptor, folks.
Are you sure you’re talking to Amazon and not a scammer?
I say this as a complete hypocrite, because I still order stuff from Amazon, but the lesson here is should should have gone to the local store in the first place.
I like Amazon and have had few problems. Their service has been exemplary in most cases.
Sounds like you need to go elsewhere.
It;s a pain but when you receive it you can return it for free.
Dear Facebook 🙄
At one point in the recent past (maybe last year), my wife actually found a phone number to call for Amazon to get problems like yours corrected.
Amazon service has been slipping of late. They have been losing shipments more frequently. Items are often packed haphazardly and shipping is taking longer and longer. My Subscribe and Save order, due on the 1st of this month, is still not here.
I am moving to other online vendors as I can. For pet products Chewys is superior. Walmart will often will deliver items the same day for no charge or a nominal charge.
Better smarten up, Amazon.
Like there’s a difference?...................
IF your item you bought was from another seller on Amazon, this happens.
I have had it happen and I only buy on Amazon when they are the seller and it comes from their warehouse.
I have gotten refunds before from these people burt when you pick one of those items you lose the easy refund terms with Amazon.
Can confirm. I don’t know what has happened to Amazon shipping but it has really gotten bad. I thought part of the reason for paying for Amazon Prime was for free two-day shipping. I’ve had non third-party stuff take about a week to finally get to me, not to mention getting various delayed shipping notice emails. Not sure what’s going on.
It’s not just Amazon. Nearly everyone and everything I do business with has dropped in quality and customer service. The only reason it is so noticed here is Amazon used to be top of the class.
The other day we were in Culvers, which always has been excellent. While other fast food places have dropped staff, Culvers has pretty much remained open and fully staffed. And indeed, there were eight folks behind the counter (and others in the kitchen). Yet not a single one was taking orders. I can understand if they were all filling orders, but nope, they were just hanging out talking. After a couple minutes of standing at the register they finally sent someone the three feet to take my order. And it was clearly his first day. He didn’t recognize stuff from the menu, phrased exactly as it was on the board behind him. We actually said ‘nevermind’ and walked out.
Add to this the complete breakdown of courtesy (at least in my neck of the woods), especially with driving, and you might as well replace stop signs with red yield signs.
Oh, by the way, get off my lawn. I must be getting old for this stuff to bother me so much.
“I say this as a complete hypocrite ...”
Yeah, I’m guilty of that too.
I try to shop at Walmart.com whenever possible ... not that I’m sure they are any better than Amazon.com but the Democrats hate Walmart. Anything that causes difficulty for Democrats is probably a good thing.
There is a gigantic Amazon warehouse about 5 miles from my home. I usually get my orders delivered within 24 hours. So convenient.
contact amazon, not freerepublic. this isnt fb.
Geez man, try the decaf. You’ve ordered $8000 worth of stuff, and ONE hiccup is going to make you throw in the towel? You send it back when you get it. Amazon’s return policies are fantastic.
I’ve had excellent experience with Amazon...including returns.
Most recently, I returned a $1500 DAC (Gustard A26) received but decided to order a $2800 DAC (Wandla) that offered *much* higher performance.
I never opened or broke the factory seal and Amazon issued my refund as soon as it was received.
My advice, once you receive it and prefer not to keep it, simply return unopened.
I get the occasional “Amazon” call about a $3500.00 Apple Macbook Pro that I ordered. YES IT’S A SCAM. Hell, you can tell it’s being run by a bunch of 3rd world morons in a big room all talking to people on different lines at the same time.
Amazon is “usually” very good at delivery and returns, but these OCCASIONAL SCAM calls are really pissing me off.
That’s BS not being able to cancel...
...Amazon needs a competitor.
I remember it being posted on a thread here a while back.
The small 3rd party vendors cause me the most grief. They arent in good comms with Amazon and it shows.
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