Posted on 08/19/2006 8:54:00 AM PDT by AmericanDragon
Call any Tech Support line, or your bank for that matter. Do you get a fellow American on the other end? Or do you get someone in India that can't help you and just gives you the run around because they don't know any better (which doesn't matter because you can't understand them anyway!). This is not only happening in the Call Center field, but in Technology, Animation and other Media and so forth. This takes away millions of jobs from Americans and at the same time, we have millions of people coming from India who are getting grants to buy or open their own businesses in which they only hire others of their own kind or treat you like a slave if your not. News has it that India is on the rise..of coarse they are!....We're helping them and suffering because of it. In the hotel industry, Indians are buying the hotels left and right, cutting down on staff and making the remaining American staff work three times as hard for minimum wage while they put other Indians who have no clue in what they're doing, in charge, giving orders and making the big bucks. The American workers have no choice but to deal with it in the communities where work has become scarce. This is why America is in such bad shape! We are not helping third world countries..we're hanging ourselves!
Yes, I agree with you. The tech calls I've made about my laptop always connect me with someone in India who is very difficult to understand--the accent is just too thick.
The person usually can't get off the script, so my problem generally goes unresolved.
It's a shame one can't get help here in America with this company. I won't be buying again.
Oh, and ignore the critics. I like to read newbie posts/views. It's not illegal for you to speak, fortunately.
P.S. Though I sure don't agree with your wiccan views (forgot to mention that).
NO more calls, please.
We have a winner.
(Most places I've been at with heavy outsourcing either have an Indian as a C-level executive in IT, or are the chief underling to that executive.)
NO cheers, unfortunately.
Nobody here has any problems with Hindus or women. What we do have a problem with is someone who thinks the USA is a existential offense to the rest of the planet running a major American company.
AmericanDragon appears to be on an extended vacation from FR, he won't get your message.
On the topic of outsourcing - it turns out that for some things, it doesn't pay to outsource, that the costs of overcoming cultural and language barriers exceed the money saved by paying lower wages, which is why Apple and a number of other companies pulled out of operations in India. The popular myth is that outsourcing can save a lot of money, but a lot of companies found out that it was not true for them.
The case of Apple is actually not isolated but your analysis is wrong. Apple was a late starter in the outsourcing wave. They set up office in India early this year, much after every single software major had. Their strategy was also rather poor. They came to India expecting the same red carpet welcome that China gives them. Also they expected to have slave labour work away for 12 hour days with very low wages (for more on this, look up threads on Freeper about Apple's ipod factory in Guangzhou). India IS NOT China. We do not sell ourselves cheaply, and our USP is more than just low costs. A company that wants to do high-tech stuff atlower costs, keeping in mind quality and innovation will do well in India. An company that wants to exploit cheap labour better start early. If it arrives as late as it does, it better expect people to have smarted up to is games. This is pretty much what happened to Apple.
American Dragon is a cartoon show on the Disney Channel.
Somehow, I don't think that's a coincidence. Go play your Xbox and leave us adults alone.
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