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My Daughter Had 2K Drained From Her Debit Account and she reported it within 12 hours. According to EFT Rules She Should Only Be Liable For $50. Key Bank is Not Paying. WHAT NEXT?? HELP!!!
07.16.2020 | chickensoup

Posted on 07/16/2020 2:03:14 PM PDT by Chickensoup

My daughter had her bank account hacked to the tune of 2K. The bank is giving her a run around. What can we do??


TOPICS: Business/Economy; Computers/Internet
KEYWORDS: bank; debit; stupidadvice; theft
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My daughter had her bank account hacked to the tune of 2K. The bank is giving her a run around. What can we do??
1 posted on 07/16/2020 2:03:14 PM PDT by Chickensoup
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To: Chickensoup

Sometimes there is an endorsement on your HO policy to cover that.


2 posted on 07/16/2020 2:05:28 PM PDT by SMARTY (Freedom from effort in the present means effort has been stored up, in the past. T Roosevelt)
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To: Chickensoup

Was it a withdrawal or a charge for a product?


3 posted on 07/16/2020 2:06:31 PM PDT by mass55th ("Courage is being scared to death, but saddling up anyway." ~~ John Wayne)
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To: Chickensoup

Who drained it?


4 posted on 07/16/2020 2:06:50 PM PDT by poinq
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To: SMARTY

She doesn’t live with me.


5 posted on 07/16/2020 2:06:51 PM PDT by Chickensoup (Voter ID for 2020!! Leftists totalitarian fascists appear to be planning to eradicate conservatives)
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Comment #6 Removed by Moderator

To: Chickensoup

I had that happen to me once. it was drained in a resort in Mexico. I had proof I was not there my $ was fully restored. Have her ask for supervision at her bank


7 posted on 07/16/2020 2:07:21 PM PDT by UB355 (Slow Traffic keep right)
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To: Chickensoup

The authority to report this to would on depend if it was a State or Federal licensed bank.


8 posted on 07/16/2020 2:07:28 PM PDT by CaptainK ('No collusion, no obstruction, he's a leaker')
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To: mass55th

Someone hacked her account and moved the money out and spent it


9 posted on 07/16/2020 2:07:41 PM PDT by Chickensoup (Voter ID for 2020!! Leftists totalitarian fascists appear to be planning to eradicate conservatives)
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To: Chickensoup

That doesn’t make sense. You make a challenge to a charge to an account and the bank will take some time to investigate it. Usually 10-45 days, depending on your bank’s stated policy.


10 posted on 07/16/2020 2:07:48 PM PDT by CodeToad (Arm Up! They Have!)
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To: Chickensoup
DAMNIT! Sorry to hear that.

Good luck.

11 posted on 07/16/2020 2:07:50 PM PDT by A Cyrenian (Send everyone back to their states and let the states pay for their congress electives.)
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To: Chickensoup
Normally you can request an investigation through a bank's website for fraudulent charges or withdraws. Start with that if you haven't already.

Best to do everything in writing/over the internet so that you have readily available records.

Allow the bank time to respond. If it's not resolved to your satisfaction, see if there is an appeals process. If so, follow it. If appeal is denied, then I'd start making calls right up the line starting with the branch manager.

Be sure you have your story straight ... and DOCUMENT EVERYTHING including phone calls. This is how I would start out.

12 posted on 07/16/2020 2:07:54 PM PDT by glennaro (Mask-wearing maintains fear, but because it's ineffective it helps spread the virus & build immunity)
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To: Chickensoup

1. File a Written Fraud Dispute with the bank.
2. They are required to return the unauthorized debits back to the account while they investigate.
3. It’s really that simple.


13 posted on 07/16/2020 2:07:55 PM PDT by Responsibility2nd (Click my screen name for an analysis on how HIllary wins next November.)
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To: CaptainK

key bank is regional.


14 posted on 07/16/2020 2:08:19 PM PDT by Chickensoup (Voter ID for 2020!! Leftists totalitarian fascists appear to be planning to eradicate conservatives)
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To: Chickensoup

She should tell the Bank’s manager that by noon tomorrow, if the fund’s aren’t re-instated, she goes to the local TV stations for consumer warnings about their bank.


15 posted on 07/16/2020 2:09:02 PM PDT by KC Burke (If all the world is a stage, I would like to request my lighting be adjusted.)
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To: Chickensoup

Where did they move the money to? The bank should know.


16 posted on 07/16/2020 2:09:32 PM PDT by CaptainK ('No collusion, no obstruction, he's a leaker')
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To: Chickensoup

Maybe it’s worth checking out. See if she has a renter’s policy.


17 posted on 07/16/2020 2:09:33 PM PDT by SMARTY (Freedom from effort in the present means effort has been stored up, in the past. T Roosevelt)
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To: Chickensoup

My wife and I have both had this happen to out Key accounts. Both times Key took care of everything and it did not cost us a dime, not even for the new cards they had to send us.


18 posted on 07/16/2020 2:10:07 PM PDT by JoSixChip (Its not about color, its about character.)
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To: Chickensoup

IS this an unemployment debit card issued by Key Card?


19 posted on 07/16/2020 2:11:08 PM PDT by CaptainK ('No collusion, no obstruction, he's a leaker')
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To: Chickensoup

Everyone knows they are playing with fire with debitcards.

Tell her to grow up and learn. Get a credit card and pay it off with auto draft.


20 posted on 07/16/2020 2:11:12 PM PDT by ImJustAnotherOkie (All I know is The I read in the papers.)
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