[Chickensoup]

My daughter had her bank account hacked to the tune of 2K. The bank is giving her a run around. What can we do??

[SMARTY]

Sometimes there is an endorsement on your HO policy to cover that.

[mass55th]

Was it a withdrawal or a charge for a product?

[poinq]

Who drained it?

[UB355]

I had that happen to me once. it was drained in a resort in Mexico. I had proof I was not there my $ was fully restored. Have her ask for supervision at her bank

[CaptainK]

The authority to report this to would on depend if it was a State or Federal licensed bank.

[CodeToad]

That doesn’t make sense. You make a challenge to a charge to an account and the bank will take some time to investigate it. Usually 10-45 days, depending on your bank’s stated policy.

[A Cyrenian]

DAMNIT! Sorry to hear that.

Good luck.

[glennaro]

Normally you can request an investigation through a bank's website for fraudulent charges or withdraws. Start with that if you haven't already.

Best to do everything in writing/over the internet so that you have readily available records.

Allow the bank time to respond. If it's not resolved to your satisfaction, see if there is an appeals process. If so, follow it. If appeal is denied, then I'd start making calls right up the line starting with the branch manager.

Be sure you have your story straight ... and DOCUMENT EVERYTHING including phone calls. This is how I would start out.

[Responsibility2nd]

1. File a Written Fraud Dispute with the bank.
2. They are required to return the unauthorized debits back to the account while they investigate.
3. It’s really that simple.

[KC Burke]

She should tell the Bank’s manager that by noon tomorrow, if the fund’s aren’t re-instated, she goes to the local TV stations for consumer warnings about their bank.

[JoSixChip]

My wife and I have both had this happen to out Key accounts. Both times Key took care of everything and it did not cost us a dime, not even for the new cards they had to send us.

[ImJustAnotherOkie]

Everyone knows they are playing with fire with debitcards.

Tell her to grow up and learn. Get a credit card and pay it off with auto draft.

[Rockingham]

Report it to the consumer complaint offices of the FDIC and the bank’s primary regulator. Some sly questions to the bank to gather information for that purpose may help to prod them into addressing the issue properly.

[SaxxonWoods]

Reason number 47 I have never used an ATM or a debit card.

[Does so]

Yesterday, I learned I never had an account at TD Bank, even after showing a deposit slip from last summer! I was refused another summer’s deposit. Could be “out” thousands!

[Harmless Teddy Bear]

Is she banking at a bank that has a physical location?

Because I find going down to the bank and talking with the accounts manager gets things done much faster and with less stress on your side.

She will have to file a claim. If she has to do it by phone she should record the conversation, telling them that she is doing so. She should keep a (paper) log of when she called who she spoke to and what about as well. You really can never have too much documentation.

[Maelstorm]

This may help.

https://www.consumerfinance.gov/ask-cfpb/how-do-i-get-my-money-back-after-i-discovered-an-unauthorized-transaction-or-money-missing-from-my-bank-account-en-1017/

[CaptainK]

Try calling this number 800-433-0124

https://www.key.com/about/security/consumer-security.jsp

[SES1066]

Not good news here, the LEGAL LIMIT of $50 applies to Credit Cards, not Debit Cards. Different banks have their own rules but that looks like your daughter is not getting that support. Restitution of some of the loss may come from her own insurance policies if she has coverage. Wish this was better news.

She does need to file a police report ASAP for the documentation. If her state has a financial fraud department or bureau, report it there as well.

[Carriage Hill]

FDIC covers each account for $250,000. This shouldn’t be a problem.