NEW YORK - Your cell phone company knows you hate it. Mobile phone service was the second-lowest ranked industry — beating only cable providers among the 40 rated — in the University of Michigan's newest customer satisfaction index. And there's more: mobile companies were the No. 2 sector in complaints last year to Better Business Bureaus, dropping from first place in 2002. Only auto dealers did worse. "The industry claims that people love their cell phones and they're very happy with the service," said Carl Wood, a commissioner on the California Public Utilities commission who fought the industry for four...