In an analysis of the top 100 outsourcing deals for 2004 just released by IDC, the research firm found a dramatic shift to more business process outsourcing (BPO), an increase in the number of players, and a reduction in total deal value. These developments reflect increased competition and expansion in the marketplace, and create pressure for traditional outsourcers to alter their business models to compete in the coming years. The value of the top 100 outsourcing deals in 2004 decreased by 1.2 percent from $69.1 billion in 2003 to $68.3 billion in 2004, according to the report. The study also...