Mrs Janes asked why it was possible to save the banks but it was not possible to provide the materiel that could save soldiers' lives. Mr Brown sent her a hand-written note to apologise for her loss but the letter began ''Dear Mrs James'' and appeared to contain other spelling mistakes and a visible correction to her son Jamie's name. After the letter appeared in the press, he made a 13-minute phone call to apologise about the letter of condolence and, on Tuesday, apologised again during a Prime Ministerial press conference. Mrs Janes said he had appeared "humbled" but...