Seems an overreaction. If I email Amazon with a problem, they tend to throw money at me as a first instinct.
The problem is with UPS, whom they are paying to get the delivery made. UPS consistently does not deliver my packages, period, and they even scan the package as “delivered” when it is not. Fed Ex, on the other hand, always delivers on time, even on the next day, without any problems, via Amzon.
That is weird. In my area, UPS is very reliable, but we’ve frequently had problems with FedEx. I’ve often wished that vendors would give me the choice of using UPS shipping.
(As an aside, USPS is still very good with parcels in our area; things often arrive well before the anticipated date.)
I have consistently found that to be the case. I track all my amazon purchases through the shipper's website. If it's even one day delayed, I email amazon customer support. Usually, and in less than an hour, I've received an apology for the delay, an extension on my Prime membership expiration date, and some form of financial compensation that is sometimes beyond generous.
We have the opposite. Around here UPS is as reliable as the sunrise and the worst in On-track flowed by the USPS and Fed-ex brings up the rear. I am talking hundreds of packages both at business and home.
I was wondering if that was a local situation or if it's more widespread. I would prefer to never have UPS delivering things. It seems that whenever a package is late or tracking is not current, it's UPS that's in charge.
Another situation that's not terrific sometimes happens with FedEx. Sometimes they transfer packages to the postal service for home delivery. The problem with that is it might sit in a FedEx store for a day or two, just two miles from here, and there's no way for me to get it at that point.
“The problem is with UPS, whom they are paying to get the delivery made”
UPS delivers the heavy stuff. The lighter packages are handed off to USPS to effect local deliveries.
BTW, you are still paying for shipping. Even if you think it’s free. Ain’t nothing free in this world, ‘cept Jesus.
Assert the penalty clause.
Failure to deliver within the promised limits triggers a failure to delivery penalty of $25. Then send Amazon an invoice
When they don’t pay, sue in small claims court for the $25 plus $100 for legal fees
Don't make me laugh, add I sit here the next day and my FedEx package, which is on the truck for delivery as of 5:10a yesterday, is still on the truck!