Assert the penalty clause.
Failure to deliver within the promised limits triggers a failure to delivery penalty of $25. Then send Amazon an invoice
When they don’t pay, sue in small claims court for the $25 plus $100 for legal fees
Customer service depends on we’re the call center is..if it is in the south they tend to be much better....you may not get what you want but there friendly....
I grew up in NYS..moved to Colorado and now live in Florida...
Never realized how rude and obnoxious people from the NE can be..
till I moved here..