Posted on 05/01/2025 6:44:33 AM PDT by EinNYC
I recently purchased a Motorola Edge 2024 phone to replace an older Motorola phone which broke. Whereas the voice quality is quite improved over the old phone, people I'm talking to complain that "you're cutting in and out" or "they can't hear me", prematurely having to end the call. This is obviously very annoying and potentially dangerous, if I could not reach emergency help. I have Mint phone service, with an e-SIM card. They said they would "strengthen my signal".
I think the problem occurs mostly at home. I turned off the phone's wi-fi, following a suggestion. It did not help. I turned off my computer, which has a Motorola modem. Did not help. Called Xfinity, the internet service around here. They had no other complaints about their service.
My cleaning lady also has a Motorola phone and experiences similar problems around my home. We both have to rely on my ATT desk phone when making calls from my home.
Has anyone heard of this problem? It's really annoying.
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Is it plugged in?
Is it on?
Are you logged in?
Sorry.. couldn’t resist :D
Did you keep the same service, and if you did, did you have the same issue with your previous phone (sorry, just skimmed over)..
Were you using WiFi calling? I live in an area are spotty service (iPhone, major carrier) and connecting to WiFi helps some.
Possibly one of your neighbors has some electronic device that interferes with your signal if it’s just around your home. There are illegal devices that block phone calls near them. If you exhaust all other possibilities and it is ONLY your domain, them you could call the FCC and have them investigate an illegal situation.
My landline was like that after a power outage , had to reset everything ,LOL
Your phone is most likely being forced to use an antenna which is only marginal for your location. Your provider has to pay to use a better antenna in your area. They don’t want to do that. Call the prog help line. They can allow your phone to use the competitors antenna. However, you are better off finding the provider who has an antenna closer to you. Then switch.
Hey, if you need an excuse to hang up on people, now you have one!
Could the microphone hole be plugged up with pocket lint?
That actually happened to me when I was working in Japan.
I had put a protective cover on the company’s iPad and it took a couple of days to figure out that the protective cover was covering the mic.
consider these alternatives:
- China Mobile: The largest telecom operator in China, offering extensive 4G and 5G services.
- China Unicom: Known for its reliable network and a wide range of mobile and internet services.
- China Telecom: Offers mobile, broadband, and fixed-line services, with a strong presence in urban and rural areas.
- China Broadcasting Network (CBN): A newer player in the telecom market, providing mobile and broadband services.
I had the problem at work. The problem was my carrier used T-Mobile. Mint also uses it. You can get a map of towers in your area. T-Mobile is the worst. Verizon and AT&T have the best coverage. If you want a budget network, Boost might work okay, where they buttress their own network with AT&T and a shrinking amount of T-Mobile. Cricket costs a little more, and is straight AT&T.
Motorola is the worst phone made.
Motorola still makes phones?
No, Motorola sold the use of their trademark to companies that make smart phones.
Internal antenna could be damaged and making intermittent contact. Had that happen before.
I had similar issues when I was using AT&T cellular years ago for work. The house was just below the cell tower transmission signal due to some hills down the road that the house sat below. If I walked up the hill I could talk, back at the house next to nothing.
See if you can determine the tower locations and how they sit in relation to your house.
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