Posted on 07/27/2023 9:36:13 AM PDT by 4Runner
Purchased 2 pair of Levi Denim Bermuda Shorts and received items on Saturday, July 22. Size was too large so repacked both pair of shorts with a written notice to AMAZON employees please note 2 pair in the box as AMAZON has only credited us for 1 pair online into our gift card receptacle. Shorts were returned to AMAZON vis UPS store in our neighborhood on Monday, July 24. On Wednesday, July 26 UPS website confirms package received at Shepherdsville KY AMAZON Returns Center. Meanwhile online our Amazon account still shows a credit for only 1 pair of shorts. Called AMAZON yesterday and spoke with a Filipino woman who took 20 minutes to tell me the credit will be given when they process my return. Said could take TWO WEEKS. Today I called AMAZON again and again got a Filipino woman who kept me on hold for 19 minutes then told me she couldn't find anyone to give me credit. As I began to explain to her what was going on, she disconnected the call. And we spend hundreds of dollars per month on Amazon. And they have no clue as to how to process a valid return from a repeat customer. A multi-billion dollar corporation.
Sounds like you took it in the shorts
I ordered two pairs of shorts last week, and I was having a hard time returning them. I finally reached them and they eventually reversed the charges and said you can keep them.
I’ve returned dozens of items back to Amazon via UPS. Never had a problem.
But if I ever do, I’ll also whine about it here on Free Republic.
Ive never had a problem with returns and get refunded right away.
I take the item just as is, no packaging at all, to Kohls customer service with just a return code on my phone, they scan it and do all the rest.
Easy as pie
I see whut you did there.
Return stuff all the time and get refunds as soon as UPS scans the Q code.
I ordered a Swift Jet that was defective. As I had already assembled it and it could not be disassembled, UPS would not ship it back.
I called Amazon. They reluctantly refunded me and told me to trash the defective Swift Jet. Which I did.
Never had an issue returning anything to Amazon..
I have had some issues with sellers that are not directly from Amazon.
There are many sellers that it is much more difficult to get your money back quicker when the product has to be returned to a seller other than Amazon itself.
If the product goes back to the Amazon warehouse your refund is much quicker. It the product has to go from the warehouse back to the actual seller, it takes a while.
I am careful anymore to make sure, especially with clothing that is isn’t coming from a private seller.
This happens with other places like Walmart and eBay too.
Sorry to hear of your problem. I just returned two blouses and they credited my account quickly. I returned my bag with the blouses to the Kohl’s Amazon return. The girl peeked inside to make sure two were inside..and zipped the bag closed and thanked me. My account was credited within a couple hours by email.
You just made me laugh. I never thought about it in exactly that way, but you’re actually right.
I too spend a bunch on Amazon monthly and the few times I've had to return things they either are very competent and my returns are processed timely and correctly or they'll tell me to keep the product and send me the right product.
Hope it gets resolved.
I just returned something yesterday. Worked great.
😂😂
Was the seller a 3rd party?
If the actual seller is Amazon or the product is handled by Amazon, I’ve gotten refunds as soon as the package is scanned in at the UPS store.
If it’s a 3rd party, they need to get the package back and check it. It’s no different than buying anywhere else then. You don’t always get free returns either.
So now I check who is handling the sale and what their policies are.
Hope it all works out how you. Sometimes it just takes some time. I’m thinking Amazon got us used to 1 day delivery and instant returns just to put everyone else out of business. Now their prices match Chewy’s and anywhere else online. It’s really not fair and could be a monopoly. Those used to be illegal.
I think you havwe a good point here. I need to be more careful myself. Thanks.
Do a an online chat with them or request a call. I had something like this happen - refund was processed for one when two were in the box as I only was given one return label and one half the credited amount. They took care of it immediately.
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