Posted on 07/16/2020 2:03:14 PM PDT by Chickensoup
My daughter had her bank account hacked to the tune of 2K. The bank is giving her a run around. What can we do??
Stupid but entertaining and enlightening. Never thought FDIC would pay on basic fraud. Lol
I was a senior officer in a bank for years. Trust me on this....it doesn’t apply. Not in this circumstance.
The original poster has his story, and his terms wrong. No one is “moving” funds with a debit card. They are either buying something—which is covered under the visa agreement, or they stole the pin and took money from an ATM—which is a felony.
It “sounds” like someone got into her online banking account and transferred money out. That is a crime as well.
Finally, this man doesn’t seem to have a good understanding of what happened. Also, there is a lot of bad, old information on this thread. Debit cards are different than ATM cards, as they are connected through the Visa/MasterCard network. They are covered by the same protections as any other Visa or MC.
My guess, is his daughter is not telling him the entire story.
I trust your judgement on this one.
I am sure. She is honest.
You are correct I have my terms wrong. The information was hacked and things were purchased and money spent .
Scammers are very clever and even a very honest person may be hesitant to admit they were conned.
Ask her if she noticed a minor debit say less than $10.00 around the time the money went missing. Hackers will often charge out a smaller amount to see if they can access the account.
Then it should be covered under the Visa network policies.
Tell her to go into a branch and speak to one of the people “at a desk”. They deal with this stuff every day.
Have her list out what the purchases were and why she could not have bought them.
Honestly, this is usually not a big deal. Tell your daughter to be calm, explain things, and listen to their answers. For this amount they may ask for a police report. That could get sketchy if she knows who did it and doesn’t want them arrested. $2k is grand larceny in most places.
Rule #1 in my 32-year military career: If it's not in writing - it didn't happen. Document EVERY SINGLE THING. YOU have a soldier that you need to drop paperwork on - especially now? Especially if they are not a white male? You better have it documented.
I made memo's for record for EVERYTHING. If I could have gotten away with recording everything on audio - I would have.
Thanks I appreciate it
Maybe YOUR credit union was good, but the Municipal Credit Union of NY is absolutely atrocious. Their hiring practices simply must specify that potential employees cannot have an IQ exceeding 85 and must come from the Caribbean, from what I've experienced. One recent call connected me (after a 90 minute wait on hold) with a young woman who was unable to answer even the simplest question I asked. Each question necessitated her saying, "Oh, I can't say...I need to ask my supervisor." Each question! I finally told her I wanted to cut out the middleman, as I was tired of having my time wasted while she ran to ask her supervisor every little thing she herself should have known, and to put her supervisor on the phone.Then things proceeded more normally with supervisor knowing the answers to my simple questions. Gee whiz!!
When I moved to MD a few months ago, I needed to get MD plates for my car. I discovered my car title (which I'd had no reason to look at) had a lien against it. The car had been fully paid off for 9 years, and MCU never contacted Albany DMV to inform them of that and get me a clear title, which they should have. I had to use email, snail mail, and phone calls to motivate MCU to issue me a letter attesting to my having fully paid off the car. And, I should add, each and every phone call to MCU involves a minimum of 90 minutes on hold. Getting a letter attesting to my car being paid off took over a month, maybe 2 months, for them to manage. Then I had to send that letter, with a $20 fee, to Albany DMV.
Albany DMV took three tries to send me a clear auto title, the first 2 times sending me, despite me having sent the required fee and letter attesting to my having paid off the car, yet another copy of the title with "LIEN" written at the bottom--and the expiration of my car registration was fast approaching. Finally I got the clear title I should have had years before, 2 days before my plates expired, no thanks to the incompetent MCU and their slow-witted analogs at the Albany DMV.
I raced to the MD DMV and got my new MD plates and drivers license, then sped to the P.O. to mail the NY plates back to Albany, as they had been mailing me all kinds of threats to do so.
The other day, when I contacted MCU to get the last of my money transferred out of that miserable institution into my new MD bank, I was on hold for TWO HOURS and THIRTY EIGHT MINUTES. Not kidding, I looked at my phone to see how long the call had been. Hopefully, by next week, I will have emptied my account and severed all relations with that criminally incompetent organization.
Can you top THIS?
I told you file police report. I also was a sr officer at a major bank.
>> Sorry to point this out, but sometimes hard questions need to be asked.
Agreed. Circumstances as described seem dubious.
Another similar rule to follow is “Go by the written.” People would be surprised how often what you are told by some employee of the government has no basis in the written law or regulation. Instead it is what they think the law or regulation is.
That happened to me to the tune of $3K (same bank). I made a nuisance of myself with the bank managers and VPs until they fixed it. It took 6 months of nagging. I also, stopped using debit cards. Debit cards have no limit on liability and reimbursement. I now only use credit cards. Credit cards limit customer liability to $50.
NY is half the problem. MD might be the other half.
Southern states still have a bit of manners when it comes to customer service - just a bit though.
You have a bank account accessible from the internet? I hope it is through an app, and disabled via browser, at least that provides some protection.
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