You are correct I have my terms wrong. The information was hacked and things were purchased and money spent .
Ask her if she noticed a minor debit say less than $10.00 around the time the money went missing. Hackers will often charge out a smaller amount to see if they can access the account.
Then it should be covered under the Visa network policies.
Tell her to go into a branch and speak to one of the people “at a desk”. They deal with this stuff every day.
Have her list out what the purchases were and why she could not have bought them.
Honestly, this is usually not a big deal. Tell your daughter to be calm, explain things, and listen to their answers. For this amount they may ask for a police report. That could get sketchy if she knows who did it and doesn’t want them arrested. $2k is grand larceny in most places.