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My Daughter Had 2K Drained From Her Debit Account and she reported it within 12 hours. According to EFT Rules She Should Only Be Liable For $50. Key Bank is Not Paying. WHAT NEXT?? HELP!!!
07.16.2020 | chickensoup

Posted on 07/16/2020 2:03:14 PM PDT by Chickensoup

My daughter had her bank account hacked to the tune of 2K. The bank is giving her a run around. What can we do??


TOPICS: Business/Economy; Computers/Internet
KEYWORDS: bank; debit; stupidadvice; theft
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To: Responsibility2nd

Stupid but entertaining and enlightening. Never thought FDIC would pay on basic fraud. Lol


101 posted on 07/16/2020 4:27:44 PM PDT by wgmalabama
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To: carriage_hill

I was a senior officer in a bank for years. Trust me on this....it doesn’t apply. Not in this circumstance.

The original poster has his story, and his terms wrong. No one is “moving” funds with a debit card. They are either buying something—which is covered under the visa agreement, or they stole the pin and took money from an ATM—which is a felony.

It “sounds” like someone got into her online banking account and transferred money out. That is a crime as well.

Finally, this man doesn’t seem to have a good understanding of what happened. Also, there is a lot of bad, old information on this thread. Debit cards are different than ATM cards, as they are connected through the Visa/MasterCard network. They are covered by the same protections as any other Visa or MC.

My guess, is his daughter is not telling him the entire story.


102 posted on 07/16/2020 4:28:13 PM PDT by Vermont Lt
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To: Vermont Lt

I trust your judgement on this one.


103 posted on 07/16/2020 4:30:46 PM PDT by Carriage Hill (A society grows great when old men plant trees, in whose shade they know they will never sit.)
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To: lastchance

I am sure. She is honest.


104 posted on 07/16/2020 4:42:40 PM PDT by Chickensoup (Voter ID for 2020!! Leftists totalitarian fascists appear to be planning to eradicate conservatives)
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To: Vermont Lt

You are correct I have my terms wrong. The information was hacked and things were purchased and money spent .


105 posted on 07/16/2020 4:45:01 PM PDT by Chickensoup (Voter ID for 2020!! Leftists totalitarian fascists appear to be planning to eradicate conservatives)
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To: Chickensoup

Scammers are very clever and even a very honest person may be hesitant to admit they were conned.


106 posted on 07/16/2020 4:48:08 PM PDT by lastchance (Credo.)
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To: Chickensoup

Ask her if she noticed a minor debit say less than $10.00 around the time the money went missing. Hackers will often charge out a smaller amount to see if they can access the account.


107 posted on 07/16/2020 4:49:58 PM PDT by lastchance (Credo.)
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To: Chickensoup

Then it should be covered under the Visa network policies.

Tell her to go into a branch and speak to one of the people “at a desk”. They deal with this stuff every day.

Have her list out what the purchases were and why she could not have bought them.

Honestly, this is usually not a big deal. Tell your daughter to be calm, explain things, and listen to their answers. For this amount they may ask for a police report. That could get sketchy if she knows who did it and doesn’t want them arrested. $2k is grand larceny in most places.


108 posted on 07/16/2020 5:05:58 PM PDT by Vermont Lt
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To: Responsibility2nd
>>>If you don’t write it down - IT DIDN’T HAPPEN!!

Rule #1 in my 32-year military career: If it's not in writing - it didn't happen. Document EVERY SINGLE THING. YOU have a soldier that you need to drop paperwork on - especially now? Especially if they are not a white male? You better have it documented.

I made memo's for record for EVERYTHING. If I could have gotten away with recording everything on audio - I would have.

109 posted on 07/16/2020 5:37:08 PM PDT by NELSON111 (Congress: The Ralph Wolf and Sam Sheepdog show. Theater for sheep. My politics determines my "hero")
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To: Vermont Lt

Thanks I appreciate it


110 posted on 07/16/2020 6:26:10 PM PDT by Chickensoup (Voter ID for 2020!! Leftists totalitarian fascists appear to be planning to eradicate conservatives)
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To: Roman_War_Criminal
Credit Unions are far better than any big bank. I will never leave my little CU for another bank again.

Maybe YOUR credit union was good, but the Municipal Credit Union of NY is absolutely atrocious. Their hiring practices simply must specify that potential employees cannot have an IQ exceeding 85 and must come from the Caribbean, from what I've experienced. One recent call connected me (after a 90 minute wait on hold) with a young woman who was unable to answer even the simplest question I asked. Each question necessitated her saying, "Oh, I can't say...I need to ask my supervisor." Each question! I finally told her I wanted to cut out the middleman, as I was tired of having my time wasted while she ran to ask her supervisor every little thing she herself should have known, and to put her supervisor on the phone.Then things proceeded more normally with supervisor knowing the answers to my simple questions. Gee whiz!!

When I moved to MD a few months ago, I needed to get MD plates for my car. I discovered my car title (which I'd had no reason to look at) had a lien against it. The car had been fully paid off for 9 years, and MCU never contacted Albany DMV to inform them of that and get me a clear title, which they should have. I had to use email, snail mail, and phone calls to motivate MCU to issue me a letter attesting to my having fully paid off the car. And, I should add, each and every phone call to MCU involves a minimum of 90 minutes on hold. Getting a letter attesting to my car being paid off took over a month, maybe 2 months, for them to manage. Then I had to send that letter, with a $20 fee, to Albany DMV.

Albany DMV took three tries to send me a clear auto title, the first 2 times sending me, despite me having sent the required fee and letter attesting to my having paid off the car, yet another copy of the title with "LIEN" written at the bottom--and the expiration of my car registration was fast approaching. Finally I got the clear title I should have had years before, 2 days before my plates expired, no thanks to the incompetent MCU and their slow-witted analogs at the Albany DMV.

I raced to the MD DMV and got my new MD plates and drivers license, then sped to the P.O. to mail the NY plates back to Albany, as they had been mailing me all kinds of threats to do so.

The other day, when I contacted MCU to get the last of my money transferred out of that miserable institution into my new MD bank, I was on hold for TWO HOURS and THIRTY EIGHT MINUTES. Not kidding, I looked at my phone to see how long the call had been. Hopefully, by next week, I will have emptied my account and severed all relations with that criminally incompetent organization.

Can you top THIS?

111 posted on 07/16/2020 7:01:19 PM PDT by EinNYC
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To: Chickensoup

I told you file police report. I also was a sr officer at a major bank.


112 posted on 07/16/2020 8:03:05 PM PDT by gcparent (Justice Brett Kavanaugh)
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To: Covenantor

>> Sorry to point this out, but sometimes hard questions need to be asked.

Agreed. Circumstances as described seem dubious.


113 posted on 07/16/2020 8:15:10 PM PDT by Gene Eric ( Don't be a statist!)
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To: NELSON111

Another similar rule to follow is “Go by the written.” People would be surprised how often what you are told by some employee of the government has no basis in the written law or regulation. Instead it is what they think the law or regulation is.


114 posted on 07/17/2020 12:14:17 AM PDT by lastchance (Credo.)
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To: Chickensoup

That happened to me to the tune of $3K (same bank). I made a nuisance of myself with the bank managers and VPs until they fixed it. It took 6 months of nagging. I also, stopped using debit cards. Debit cards have no limit on liability and reimbursement. I now only use credit cards. Credit cards limit customer liability to $50.


115 posted on 07/17/2020 6:59:04 AM PDT by BuffaloJack ("Security does not exist in nature. Everything has risk." Henry Savage)
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To: EinNYC

NY is half the problem. MD might be the other half.

Southern states still have a bit of manners when it comes to customer service - just a bit though.


116 posted on 07/17/2020 8:01:06 AM PDT by Roman_War_Criminal (Like Enoch, Noah, & Lot, the True Church will soon be removed & then destruction comes forth.)
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To: GeorgiaDawg32

You have a bank account accessible from the internet? I hope it is through an app, and disabled via browser, at least that provides some protection.


117 posted on 07/19/2020 6:20:57 AM PDT by Grey182 (A Catholic Bishop Emeritus is still a Bishop, a Pope Emeritus... 209.157.64.200)
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