Find a land line, call your credit card company, explain everything to them.
i am sorry for your troubles.
perhaps life lock has an after program...
I never log into any financial account from my phone. Android is not a secure OS.
Immediately put a lock on your credit line via Experion ect
Check to see if your house insuarnce includes an ID theft provision. I was surprised to see mine did. Contact credit bureaus to lock down future requests for credit without your permission.
It sounds like you were phished.
Glad that no charges were made against you CC account. I think you should close that account yesterday, if you haven’t already done so.
Not speaking as an expert in any way... just as an opinion, but it’s my personal opinion that Galaxies are significantly more exploitable. They come pre-loaded with sooooo many android apps as well as those from your carrier. I had one from t-mobile and from verizon in the past and both of them had a ton of background apps running. Between android and verizon there could have been more than three dozen. Many of them you can’t even remove. You can only disable them, if you are lucky.
Change your account numbers. All kinds.
See if you can find the Miami address.
Lifelock.
LegalShield.
I would notify T Mobile that you plan to change carriers and that you will not pay any cancellation fees, due to their refusal to acknowledge your phone data could have been hacked.
I would NEVER do any banking or financial transactions of any kind on your phone.
Call the local police to see about filing a report, so it is on file.
If you have other bank accounts and credit cards that you have used or accessed through your phone, you should contact those banks to notify them of your situation.
You should be sure to re-check your credit report regularly over the next few months.
Can there be more hidden in the “.” period than meets the eye? There is a ton of crap that happens on your cell phone that you will never ever know about. Remember after 9-11, subversive date being exchanged mixed in with the data on digital pictures? Meta-data?
Scumbag needs to be found and made to regret doing this.
Don’t count on the police to help catch the guy. They didn’t do jack for me.
Don’t count on the stores where you card was used to help, either.
About all you can do is ask your card company to forgive the charges and issue you another card. And dump T Mobile.
Then call tmobile and report the phone as lost or stolen.. Shut it down.
Get a new phone,and phone number
Change ALL your passwords, ( no duplicates) notify your bank and all other credit cards that your cards and checking card were stolen, lock down the old accounts and get new accounts. Better yet go,to the bank in person
For just a $10 charge at all three credit reporting agencies you can permanently stop the agency from approving any new credit accounts in your name. Then will then MAIL you PIN that you can use to temporarily rescind the stop order in order to start new accounts of your own choosing.
Once you get this straightened out, get Lifelock. I’ve had them for about 8 years now and they have caught a number of things. Sometimes obscure things.
I got a notice from them one time that my email password was picked up on a hackers/dark website.
I immediately changed it to a stronger one and luckily nothing has happened that I can detect.
For about a bean a year to me its worth it.
Yeah, I’d try life-lock. That is nuts! I can’t believe they wouldn’t give you the address of ‘your own home’ in Miami....
Credit freezes on all three credit agencies.
Get a pin for filing taxes.
Report incident to police and get a copy of the report.
Monitor your credit reports.
sign up with life lock don’t for everything to get cleared up. Have them place a fraud alert for you with the credit rating agencies, they will do it for all of them so you won’t have to hunt up the phone numbers & call them yourself, Life lock will do it for you. be aware though that when you place a fraud alert on your credit you will have to prove who you are prior to opening any new accounts or applying for any new credit. File a report the with law enforcement, it sounds like this may also be wire fraud in addition to identity theft.
Mine happened about 15 years ago. Put in a address change with the post office and they didn’t bother to confirm. You’ve started on the right steps now:
1) file a police report - they won’t do anything but it needs to be done. Neither the police or postmaster general did anything for me despite knowing the forwarding address.
2) File with all 3 credit agencies. Request a lock on your credit requiring personal authorization for any new credit.
3) contact all of your cards and report the id theft - have them issue new debit, credit, atm, etc
4) For any financial accounts that you once accessed on your phone use another means to change all your passwords and log ons.
5) Request credit reports from all 3 agencies.
6) See if your bank has some id theft assistance often they do and can provide additional assistance maybe even funds for changing phone numbers and such.
On the phone side I’m not sure what to offer - that one is beyond me. I’d recommend requesting a new number though I know it’s a pain.
There are also lists you can find on the internet for additional info but that covers most I think.
A more likely scenario is your email bound to the account was hacked and you used a similar or same password across your accounts.