I would notify T Mobile that you plan to change carriers and that you will not pay any cancellation fees, due to their refusal to acknowledge your phone data could have been hacked.
I would NEVER do any banking or financial transactions of any kind on your phone.
Call the local police to see about filing a report, so it is on file.
If you have other bank accounts and credit cards that you have used or accessed through your phone, you should contact those banks to notify them of your situation.
You should be sure to re-check your credit report regularly over the next few months.
I don't think I've ever done any banking on the phone. However, I did have a couple of email accounts on it. The only purchases I made were via the Google Play store for apps. I guess he figured out my email address and then started trying to login to some accounts knowing that he would be texted the security code if he got a hit. I have read that apps on the Play store can have malicious worms and trojans attached that no one at Google scans for.
I forgot to add in my original post that I did report this to mt local police dept.
T Mobile did cancel "short code texts" on my phone, but that is all they have done.
I have been using my home land line or work land line to make calls since this happened.
“I would NEVER do any banking or financial transactions of any kind on your phone.”
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I only do them from my landline and only from an old,plugged in phone,because the cordless ones aren’t secure.
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