Typical
Hello, my name is Peggy.
Gray Market electronics are difficult when they fail.
Seems your gripe is with the vendor and I think Amazon.com has some sort of buyer protection.
I’d get on them.
Until then, seems you’re out of a phone.
Why would you but just go to the local Verizon, T Mobile, etc., and buy a phone there. Cheaper, and they ask have impeccable customer service. Buying an unlocked phone off of EBay is only a couple steps above buying a phone from some guy in Times Square.
The end of the Apple,extended warranty was coming up on my MacBook Pro, so I decided to take it in for an annoying small slightly dim spot on the screen. A week later, I got the machine back with a brand new display.
Always look at those vendor ratings before you buy something on Amazon.
I hope you removed your SIM card before sending them the phone.
It certainly is not the service you would get from Apple. Grin!
I used to buy things from amazon but the last few times were stinkers so I’ve stopped. Too bad... it used to be a reliable marketplace.
I think you will be better off contacting Amazon customer service about this (they have a pretty good way often of getting their vendors to respond a whole lot better than this)
and
then in future
buying the Sold By Amazon items, preferentially..especially if they are the kind of things that may require customer service. Amazon really does a good job of standing behind the stuff it sells you (its some of the vendors on Amazon that can be less helpful at times)
amazon tells its vendors to fix customer complaints or else get booted off amazon site, when a vendor is generating too many complaints to amazon
go for Amazon
Did you use your American Express Card. If so call them. They should be able to help.
When buying on Amazon, only buy from Amazon itself or a *very* highly recommended vendor. If that happens, Amazon will help you deal with it up to and including just giving you your money back.
That said... should have bought a smartphone.
I went with a very cheap, used phone from eBay and with PagePlus for service a long time ago—$10 per month, prepaid, or $80 a year. If the phone had been bad, I would’ve tossed it in the trash and bought another cheap used one.
I wouldn’t accept the repair facilities “water damage” verdict as gospel ,, I’m in FL and every phone has the “telltale” tape that changes color in the presence of water indicating water damage due to the humidity here.. it’s not reliable.
Your story should tell everyone never to get on a contract with a cell phone , you’re paying for service you cannot use from a company that doesn’t value you...
What do my fellow FReepers think of THIS wonderful example of customer service?
***************************
You should just have thrown the junker out and bought a new one at a 7-11 , WalMart or Target store. Those basic phones usually sell for $9.99 or less, you seem to have wasted many days on this already... cut your losses.
I switched to Consumer Cellular a few years ago after being totally fed up with every previous smart phone and cell phone experience I’d had. Coulldn’t be happier, and that includes easy access to informed and English-speaking American sounding associates on the phone.
Best to buy a phone at a place, like AT&T, where you know what you are getting. Bargains rarely are.
Amazon has really gone down hill now that they have included thousands of 3d-Party vendors to sell on their site. Many have had issues with items purchased from these sellers and Amazon rarely does squat to help the customer.
It’s gotten so bad that I canceled my Amazon Prime membership this year in protest.
You shouldnt have pissed them off. Now they’re going to send the phone cops after you. :-)