The end of the Apple,extended warranty was coming up on my MacBook Pro, so I decided to take it in for an annoying small slightly dim spot on the screen. A week later, I got the machine back with a brand new display.
Heck, I took a client to the Genius bar with a MacBook Pro that was two years out of warranty that wouldn't boot. They came back and said it was unrepairable. . . my client said she couldn't really afford a new one but was reaching into her purse for her credit card when the Genius said, give us a few more minutes. Fifteen minutes later he came back with a BRAND NEW MacBook Pro in a box, and gave it to her, and said:
"Sorry about taking so long. We had to transfer all of your data from the dead one. Here you go. No Charge."
She about fainted! At that time a new top of the line MacBook Pro was around $1999, and hers was four years old, out of warranty and they were giving her a brand new one!
He then said, "Sorry, but we'll have to keep your old one as an exchange. Do you mind? We have already transferred all your data and formatted the drive. If you like, you can watch us smash the drive, if you feel it is necessary." She declined.