Posted on 03/19/2010 8:17:44 AM PDT by brytlea
I hope this won't get me in trouble, and I'm not sure I put this in the right place, but I know that Freepers are the smartest people on earth and I am in need of tech help. I have a HP B8350 printer that suddenly is telling me there is a problem with the cartridges. Initially it said the tri-color cartridge had a problem and suggested I take it out and put it back in and/or replace it. I did both of those things, and it still will not print (just continues to give me an error window when I try). I stupidly took the other cartridge out to see if there was some issue with the way the problem one was put in, and when I put it back in the light started blinking for that one too! At any rate, I have tried unplugging the printer, turning everything off and back on, and taking out and reinserting the cartridges. I am working on a project and need to print and I really don't want to have to buy another printer (this is the large format pro model, so a little more expensive to replace). Can anyone give me some ideas. Oh, yeah, I did go to the HP website and google, but have not found anything about this particular problem. :(
Thank you, but I did run across that. It is not the cartridges my computer uses.
Have you tried cleaning the contacts on the cartridges and reinserting them?
I am not certain how to do that. One of the cartridges is brand new, straight from the package (and yes, I remembered to pull the tape off!). I will try that, but what is the best way to clean them?
What operating system are you using?
Did you REPLACE ALL cartridges with NEW ones?
That will most likely fix the problem.
Just recently a friend had a similar problem, replaced only the black one, printer still didn’t work, then replaced all cartridges and printer works fine now.
I think our techie relies on q-tips and alcohol. What is the exact error you are seeing?
Have you gone into your configuration and tried re-loading the drivers for the printer?
xp
I’ll try that even if it doesn’t make sense (because to people like me not much about computers makes sense, it’s like a magical world which is cool but mysterious!)
Trying to avoid that as a sort of last thing, since it scares me! LOL
Problem with the black print cartridge
There is a problem with the black print cartridge. To solve the problem:
1. Remove the print cartridge.
2. Reinsert the print cartridge.
If the problem persists, replace the print cartridge.
If you have a printer, then you have problems. Never met a printer that I didn’t dislike.
I had the same type of problem with an HP all-in-one printer.
Can’t remember all the contortions I went through, and how many new cartridges I bought trying to get it to work. But eventually got a diagnosis that there is air in the conducting tubes and was referred to HP.
I junked the printer and got another one.
The printer manual will have instructions on how the printer self cleans the cartridges.
Just follow the prompts - I have XP, go to the hardware manager, select the device and right mouse click to update the driver.
When I replace all the cartridges, the problem goes away. Ticks me off, though.
OK, done, still have flashing red lights telling me there are problems with the cartridges.
I would delete it and then windows reinstall it. That is if windows has the driver as a utility. If windows doesn’t, I would still delete it and install with the install software it came with.
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