Have you tried cleaning the contacts on the cartridges and reinserting them?
What operating system are you using?
Did you REPLACE ALL cartridges with NEW ones?
That will most likely fix the problem.
Just recently a friend had a similar problem, replaced only the black one, printer still didn’t work, then replaced all cartridges and printer works fine now.
Have you gone into your configuration and tried re-loading the drivers for the printer?
If you have a printer, then you have problems. Never met a printer that I didn’t dislike.
I had the same type of problem with an HP all-in-one printer.
Can’t remember all the contortions I went through, and how many new cartridges I bought trying to get it to work. But eventually got a diagnosis that there is air in the conducting tubes and was referred to HP.
I junked the printer and got another one.
Another possibility, short-term, is to print with “Microsoft Office Document Image Writer” as your printer selection, then put the file on a thumb-drive or CD and take it to someplace like Kinkos and actually print it there.
HP has wonderful detailed support. I emailed them so that I could save the email instructions...which I keep in my users manual.
They promptly answered & sent detailed instructions on how to fix the problem. I'm not a computer whiz - but the instructions were very detailed & I quickly solved my problem.
Here are some links for you.Good luck & let us know if you solve your problem.
deskjet_support_en@mail.support.hp.com
http://www.hp.com/country/us/en/contact_us.html
HP has wonderful detailed support. I emailed them so that I could save the email instructions...which I keep in my users manual.
They promptly answered & sent detailed instructions on how to fix the problem. I'm not a computer whiz - but the instructions were very detailed & I quickly solved my problem.
Here are some links for you.Good luck & let us know if you solve your problem.
deskjet_support_en@mail.support.hp.com
http://www.hp.com/country/us/en/contact_us.html
BTW...the printer was working fine when it just quit—it wasn’t dropped or bumped or had coffee spilled in it or anything....it just quit. I honestly believe there is a pre-programmed death date embedded in the hardware...only HP would know. But again, considering the cost of a new printer amortized over thousands of printed pages, it’s not worth the time to mess with.
I had similar problems with a Cannon inkjet and a Lexmark inkjet.
Never could get them to work right after the initial cartridge got low on ink.
The Lexmark had printed a total of about 20 pages when it went bonkers. It had a 60 day warranty (IIRC) and the time had already expired.
==
I decided to give up on inkjets.
I bought a bit more expensive Minolta PagePro laser (about 6 years ago now). It still operates like a champ, but is only b/w.
On cyberMonday 2008 I bought an Xerox color laser for $150. It, too, works like a champ.
==
Dump the inkjets. Pay a bit more and get a color laser. They have come down tremendously in price.
If so get a different machine. Those print heads are very expensive and I have never had any luck cleaning those.
I was talking with a procurement mgr the other day who happend to mention it would cost $150,000.00 to fill up a 20 gallon gas tank with printer ink.
If all else fails you might try reinstalling your printer driver...just to eliminate that as a cause.
If you installed the HP software, there should be an update program. Try running that to make sure the drivers and such are up to date. I suppose it is also possible that you purchased a faulty print cartridge?
clean copper contacts by rubbing a pencil eraser across them, wipe off excess eraser stuff and reinsert, I am a refiller and we do this to every cartridge
Do you have a user’s manual?
Do you have an Internet connection?
Are you logged in?
If you don’t need the wide carriage, you can buy a new printer for the price of a couple of ink cartridges.
People, please!
When having a problem with a computer accessory, isolate the problem to software or hardware.
All printers have a self-test function which works even when not connected to a computer (doesn’t need OS drivers to test).
To determine if the hardware has a problem:
1. Disconnect the printer from the computer.
2. Turn the printer off.
3. Reseat the ink cartridges (or print ribbon).
4. Remove and reload a small supply of paper (about a dozen sheets).
5. Turn on the printer. *
6. Run the printer self-test. *
* Some printers require holding 1 or more buttons while turning on in order to start the self-test. Other printers require pressing 1 or more buttons after the printer has been turned on and initialized. Consultant your owners manual or manufacturer’s website for specific instructions.
If the self-test does not print a correct test page, then you have a hardware problem. Further hardware testing is needed to determine cause. Some printers have a display panel which may indicate the source of the problem, either using plain text or a trouble code which you can then look up.
If the self-test does print a correct test page, then you have a software problem and need to uninstall/reinstall the printer drivers and/or app. software on your computer. Remember that some printers require a separate software application (feature manager which is in addition to the device driver) to properly access various features (such as scan, fax, copy functions on all-in-ones).
Good luck,