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'Self-checkout is doomed': Major supermarkets to scrap technology in huge overhaul
Daily Express US ^ | Jan 9, 2024 | SOLEN LE NET

Posted on 01/09/2024 9:33:12 AM PST by where's_the_Outrage?

Consumers should anticipate two major alterations to their shopping experience in the coming year, an expert has warned.

A consumer specialist is forecasting a grim conclusion for two contentious supermarket policies that could reshape shoppers’ habits.

Supermarket Guru, Phil Lempert has projected retail tendencies for a quarter of a century, and his recent predictions might come as good news to some shoppers.

In a conversation with The U.S. Sun, the expert explained that security concerns and consumer preferences may be the main drivers of these changes.

“From a security standpoint, what’s happened is the retailers with self-checkout have had to add employees, whether it’s security or other employees to help people at self-checkout.

“So, you know you’re not accomplishing anything. You’re not reducing labour, you’re not getting a better shopping experience.”

(Excerpt) Read more at the-express.com ...


TOPICS: Business/Economy; Chit/Chat; Computers/Internet; Society
KEYWORDS: checkout; labor; retail; selfcheckout; selfscan; stores
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If I only have a few items I mostly like self-checkouts, usually faster. But if have age required items (alcohol, medicine, etc.), coupons, malfunctions, etc they can be frustrating.
1 posted on 01/09/2024 9:33:12 AM PST by where's_the_Outrage?
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To: where's_the_Outrage?

I’m still figuring out how to use the digital coupons. One can save a lot of money the way as they’re directed towards the younger generation. They don’t have much money.


2 posted on 01/09/2024 9:35:28 AM PST by DIRTYSECRET
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To: where's_the_Outrage?

I don’t mind self check out…if it works and scans correctly. Some stores are better than others.

I use self check out at Costco…and never had a problem. It’s faster than standing in line behind someone writing a check.


3 posted on 01/09/2024 9:35:57 AM PST by Vermont Lt (Don’t vote for anyone over 70 years old. Get rid of the geriatric politicians.)
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To: where's_the_Outrage?

When I go to the grocery store, I want THEM to weigh my fruits & vegetables, bag my groceries (IN PAPER BAGS) and take them to my car. I am paying enough as it is, they should be providing a SERVICE. This is why I never grocery shop at WalMart.


4 posted on 01/09/2024 9:37:24 AM PST by unixfox (Abolish Slavery, Repeal the 16th Amendment)
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To: where's_the_Outrage?

I went to a late night convenience store where the cashier watches you load coins and bills. It gave me back a five instead of a one for change. Store worker said it was mine now.


5 posted on 01/09/2024 9:38:33 AM PST by Luke21
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To: Vermont Lt

“ I don’t mind self check out…if it works and scans correctly. Some stores are better than others.”

For smaller numbers it works great, as long as all items have barcodes .
Larger numbers of items or things without barcodes no.


6 posted on 01/09/2024 9:38:38 AM PST by HereInTheHeartland (Have you seen Joe Biden's picture on a milk carton?)
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To: where's_the_Outrage?

Some stores have moved from self chekout to highly supervised (watched over) self check out.


7 posted on 01/09/2024 9:39:00 AM PST by Wuli
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To: Vermont Lt

I prefer self checkout because I don’t trust the accuracy of programmed prices in the system and can more closely monitor that myself. I also don’t like the bagging job done by the Gen-X’er employees who can’t manage to put a square peg in a square hole.


8 posted on 01/09/2024 9:39:03 AM PST by fwdude (.When unarmed Americans are locked up for protesting a stolen election, you know it was stolen.)
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To: where's_the_Outrage?

I never use them. Can’t stand them. I certainly do hope they go away. Dude it the nail on the head when he said the last thing a customer remembers is some store employee making sure I didn’t steal anything. Went to a Walgreens yesterday and the “cashier” was reading a paperback book. She got visibly pissed when I opted to go through her and not the two open self-checkouts. Like I was interrupting her reading.


9 posted on 01/09/2024 9:39:18 AM PST by Mathews (I have faith Malachi is right!!! Any day now...)
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To: where's_the_Outrage?

I oppose and refuse to pay the state tax for bags as mandated by my state, so I prefer self check out. Everything goes back in the basket and I wheel it all to the car to load up. If I have to go through the check out line, it will take longer because I will still refuse bags. If they would bag for free like they used to, then I would use the check out line. Amazingly, when I shop at the commissary, they still bag for free. State law doesnt apply on federal property in this case apparently.


10 posted on 01/09/2024 9:39:39 AM PST by Magnum44 (...against all enemies, foreign and domestic... )
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To: where's_the_Outrage?

I think self-checkout is here to stay.

WalMart has some of the best and one employee can work 4-6 lines. The newest ones obviously have some sort of age detecting camera because sometimes it won’t card me.

Kroger first installed self-checkout for small purchases. Without expanding their line they expect customers to check out in a teensie little area using dated and buggy machines.

Not all self-checkout is the same.


11 posted on 01/09/2024 9:40:34 AM PST by packagingguy
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To: where's_the_Outrage?

If lines are short, the cashier is probably faster. She (or he) can scan things faster, because of experience, and she or he has a bagger to facilitate things. I always go with the cashier if there are no lines.


12 posted on 01/09/2024 9:40:40 AM PST by Lonesome in Massachussets (Perdicaris alive or Raisuli dead!)
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To: where's_the_Outrage?
Supermarket Guru, Phil Lempert

Who is he? How does one get appointed a "supermarket guru"? Why should I pay him any attention?

13 posted on 01/09/2024 9:41:20 AM PST by NorthMountain (... the right of the people to keep and bear arms shall not be infringed)
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To: unixfox

Ain’t nobody got time for dat.

(Just kidding....good for you :)


14 posted on 01/09/2024 9:41:22 AM PST by Jane Long (What we were told was a conspiracy theory in ‘20 is now fact. Land of the sheep, home of the knaves)
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To: where's_the_Outrage?

I don’t mind self-checkout too much, except when the store (Walmart) doesn’t trust me to do it right and wants to check my receipt at the door.


15 posted on 01/09/2024 9:41:25 AM PST by al_c (Democrats: Party over Common Sense)
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To: packagingguy

The newest ones obviously have some sort of age detecting camera because sometimes it won’t card me...


😂


16 posted on 01/09/2024 9:42:18 AM PST by Jane Long (What we were told was a conspiracy theory in ‘20 is now fact. Land of the sheep, home of the knaves)
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To: where's_the_Outrage?

Self-checkout has gotten better, but I rarely get through without something going wrong requiring a person to come over and fix it. My checking and bagging speed is probably a third of the pros at the registers. It’s good for four or five items, but not more.

Now, can I get the smiling guy in the spiffy white shirt and hat to pump my gas, clean my windshield, and check my oil and tires?

For a “service economy,” we sure get crappy service. Comcast/Xfinity has made it completely impossible to get a person on the phone. You get one of those useless bots that can’t help you with anything. My cable modem speed dropped to 250 kbps (yes, KILOBITS) for a few hours on Sunday. The robot said “try restarting your modem and computer.” AI is fantastic. I went to the Comcast store and they had a tech in the Philippines call me back. I got the super-secret text number and code to get a human to call me back. Their solution? “Your cable modem is too old; buy a new one.”


17 posted on 01/09/2024 9:42:24 AM PST by ProtectOurFreedom (“Occupy your mind with good thoughts or your enemy will fill them with bad ones.” ~ Thomas More)
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To: where's_the_Outrage?

Self checkout gets me out of there far faster than waiting in line for the one checker to do their job with a retarded customer.


18 posted on 01/09/2024 9:42:24 AM PST by CodeToad (Rule #1: The elites want you dead.)
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To: Vermont Lt
I use self check out at Costco…and never had a problem. It’s faster than standing in line behind someone writing a check.

Consider yourself lucky. Our local Costco put in self-checkout lanes back in 2020. They were great until Costco decided to man the stations with 4-6 employees who basically grab the hand scanner before you even have a chance to self-checkout. In those instances where I get to the hand scanner first, I get extremely rude responses by the employees.

With this many employees tied to the self-checkout lanes, they might as well modify them to be Express lanes.

19 posted on 01/09/2024 9:42:52 AM PST by CatOwner (Don't expect anyone, even conservatives, to have your back when the SHTF in 2021 and beyond.)
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To: NorthMountain

https://en.wikipedia.org/wiki/Phil_Lempert


20 posted on 01/09/2024 9:44:40 AM PST by TexasGator
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