"I am shocked," Brown told Elliott. "I was never rude. It could have been that person was upset because I didn't take the offer."
Posted on 01/29/2015 10:38:49 AM PST by Loyalist
You know they may be thinking it about you, when you're arguing with a customer service representative.
But it's a stretch when you actually see it in writing: "A**hole".
That's what happened to a Spokane, Washington couple after they sparred about their bill with a customer service representative from Comcast. When Ricardo and Lisa Brown got their monthly service bill, the husband's name had been changed from Ricardo Brown to "A**hole Brown."
(Excerpt) Read more at cbsnews.com ...
Well, if you don’t want people to call you a-hole, don’t be one.
Comcast, customer service is number one!
LOL
Back in the 80s, I had to look at the fields in my bank’s DDA system. They had a one-byte field called ‘troublesome customer indicator’. This was pretty much the same thing, but they didn’t print it on the statements.
In return for two years free service, they can call me whatever they want to. In fact, I’d offer up a few suggestions, turnabout is fair play.
I called them just this morning to cancel my home phone. I told him that and he said “Why are you canceling your phone service?” I said, nicely, “It’s none of your business” LOL, we then moved on.
Expect them to try billing you after the cancellation date.
That is another fave of theirs.
Comcast: We are so sorry that our internal designation of your account made it on to an external piece of correspondence.
That’s gonna cost Comcast big time.
I’m guessing at least three months free HBO.
This must be a popular topic cuz it’s the forth thread I’ve seen on this story today.
"I am shocked," Brown told Elliott. "I was never rude. It could have been that person was upset because I didn't take the offer."
Another wink to your not-a-ping list!
Must be Big Bad LeRoy’s brother.
I have had Comcast for about 30 or so years. Never had a problem with them. Of course, I am just a sweet little ole great grandmother who is nice to everyone. : ). I have had xfinity for a few years and love it especially the music channels.
The woman called to cancel their cable TV, keeping their Internet access. She agreed to pay a $60 termination fee.
She was sent to an "retention specialist", who tried to get her to sign a new two-year contract. She declined.
What part of that is being an "a-hole"?
Comcast has a horrible reputation when someone calls to cancel service. The problem is that the retention specialists get bonuses for every person they retain -- and sometimes they won't take "no" for an answer.
Believe it or not they actually have this field in the billing system. When I was there it was called the “VIP” check box. If you had that the system routed you to a special care center. This was also reserved for famous people who didn’t want to be harassed by calling the regular billing line.
See what $8.35 through a temp agency will buy ya....
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