Back in the 80s, I had to look at the fields in my bank’s DDA system. They had a one-byte field called ‘troublesome customer indicator’. This was pretty much the same thing, but they didn’t print it on the statements.
Believe it or not they actually have this field in the billing system. When I was there it was called the “VIP” check box. If you had that the system routed you to a special care center. This was also reserved for famous people who didn’t want to be harassed by calling the regular billing line.
Elaine at the doctor’s (Seinfeld)
Attendant : The doctor will be with you in a moment .
Elaine looking at her chart
Elaine : Difficult ?
Doctor : Elaine . You shouldn’t be reading that . So tell me about this rash
of yours .
Elaine : Well it’s , it’s ..... You know I noticed that somebody wrote in my
chart that I was difficult in January of 92 and I have to tell you that I
remember that appointment exactly . You see this nurse asked me to put a gown
on but it was a mole on my shoulder and I specifically wore a tank top so I
wouldn’t have to put a gown on . You know there made of paper .
Doctor : Well that was a long time ago . How about if I just erase it. Now
about that rash ......
Elaine : But it was in pen . You fake erase .
Doctor : All right Miss Benes . This doesn’t look to serious . You’ll be fine